- Clearing / ordering of cash as required
- Cross-selling to enable branch to reach targets set
- Must have good product knowledge
- Strict control of duties performed
- Help in keeping clients Portfolio up to date
- Clearing of all old and torn notes
- Give excellent client service
- Changing postal orders, telegraph money orders for cash
- Balancing of teller reconciliation’s before close of day
- Bulk teller (taken in turns)
- Salary schedules and change for businesses
- Submit returns
- Cash management and treasury
- Jointly ordering of all stationery
- Clearing all old records
- Filing of circulars
- Escalating of all marketing leads to sales departments
- Capturing of salary schedules
- Report to controller each day re balancing
- Be alert re security and fraud at all times
- Keep cubicle locked if not present
- Refer wrong account numbers to enquiry counter where necessary
- Train in other departments when not busy
- Encashing of cheques according to correct procedures
- Handle savings transactions according to laid down procedures
- Do interaction transactions between tellers
- Accepting investment transactions from consultants
- Producing statements for clients on demand
- Keep to laid down procedures when handling Gothic stamps, Keys, Cash and Cheque books
- Report any suspicious persons or packages
- Know the correct drill procedures incase of Armed robbery
- Have sufficient cash at all times
- Limited amount of cash to be kept in top drawer (surplus to be kept in bottom drawer)
- Only sorted , neat notes to be given to clients
- Keep drawer locked when leaving cubicle
- Treasury and teller cash to be neatly and correctly opened
- Have sufficient stationery on hand at all times
- Do all daily tasks within time allocated
- Recover of all necessary cash
- Ensure the debit is processed first before paying cash out to client
- Check the "black-list", stop payments and Credit Card warnings daily
- Adhere to the cash limit and keep the minimum amount of cash in the drawer.
- Treasury clearing to be done timeously
- Checking deposits and withdrawal slips before paying out
- Honour mandates
- Check cash thoroughly when accepting deposits and stipulate cash on the reverse side of
the deposit slip.
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